Questions Leaders Should Try Hard Not to Answer
We love having the answers. It’s an ego boost to know what to do when others don’t. But just because you know the answer, doesn’t mean you should give it when someone asks.
“Answer That” Scenario
Chris is Brett’s boss. Brett’s working on a project and encounters a problem. So Brett goes to Chris and asks what he should do. Chris, having been in similar circumstances, gives Brett a great answer. Brett take Chris’ advice and successfully solves the problem. What will Brett do the next time he has a problem? He’ll think, “I know, I’ll ask Chris!”. And Chris will probably give him another great answer.
What’s wrong with this scenario? Nothing, as long as Chris wants to continue to be the organization’s bottleneck, making all the decisions. Brett (and undoubtedly, many other Bretts in the organization) is being programmed to push every decision up to Chris.
Let’s try another approach. Continue reading Don’t Answer That!
You’ve just promoted a rising star. Now you’re wondering how long before someone else comes knocking at your door with, “I’ve been here longer – why haven’t I had a promotion yet?”
months on the job showed great potential. So how could he have made such a boneheaded decision that put the organization’s reputation on the line with a major stakeholder!
It’s a good thing for a leader to be liked. People are motivated to do their best for someone they like. But good leaders know that warm & fuzzy feelings can’t be the most important thing. Like a doctor, good leaders even need to be willing to inflict some pain when appropriate. 